Contact information

GET IN TOUCH WITH BEADBEAU

We are always here to help. Whether you have a question about our handcrafted bead bags, need assistance with your order, or simply want styling advice, our dedicated customer care team is delighted to assist you.

1. CUSTOMER CARE & INQUIRIES
For order status, product details, shipping updates, or returns:
• Email: service@beadbeau.com
• Response Time: We strive to respond to all inquiries within 24 business hours (Monday – Friday).
• Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

When contacting us regarding an existing order, please include your Order Number (e.g., #BB1001) in the subject line to help us resolve your query as quickly as possible.

2. FREQUENTLY ASKED QUESTIONS
Before reaching out, you might find an immediate answer in our Help resources:
• Shipping Policy: Information on delivery times (7-14 business days) and free shipping thresholds ($79+).
• Return & Refund Policy: Details on our 30-day return window and how to initiate a return.
• Order Tracking: Track your shipment in real time using the tracking code sent to your confirmation email.

3. BUSINESS & LEGAL INFORMATION
Beadbeau is proudly owned and operated by TECHTREX LIMITED.
• Trade Name: Beadbeau
• Operating Entity: TECHTREX LIMITED
• Official Support Email: service@beadbeau.com
• Customer Support Phone: +852 52110567 (Urgent inquiries only) 
• Registered Region: Hong Kong SAR  
• Address: Unit 1021, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Hong Kong

4. WHOLESALE & COLLABORATIONS
Interested in retailing Beadbeau or collaborating with our creative design team? 
Please contact our partnership desk at service@beadbeau.com with "Partnership / Wholesale" in the subject line.